Refund policy
If you receive an order that is damaged or incorrect, please notify us immediately. We ask that all problems be reported within 48 hours.
RETURNS
Cheeky Seats® does accept returns. Since each seat cover is handmade, please read our return policy carefully.
Please Note: We do NOT sell actual seats – we make seat COVERS. Our cover goes over the seat you already have.
You may return any new, unused, and un-customized seat cover within 30 days of delivery. This includes Ready To Ship covers.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags.
Seat covers that have been ridden on, even briefly, are considered used and are not returnable.
Made-to-order, customized, and personalized items are not returnable.
This includes items for which you have specified:
- Stitching or piping colors
- Material options offered in the listing
- Embroidery or personalization
- Year/model-specific configurations
- Lock-opening cut (e.g., Primavera 50 and similar models)
- Orders involving one-of-a-kind design requests
COLOR MATCHING & VISUAL EXPECTATIONS
Color is a highly subjective choice — especially when combining stitching, piping, graphics, paint, and accessories.
If you want to match your stitching and piping to your frame and don't see the exact option listed, ask for an example. Do not assume color combinations will automatically work together.
FITMENT & MODEL ACCURACY
Cheeky Seats® seat covers are model specific and made to order. They are not generalized, stretchy, or one size fits all. That means if you order the wrong seat cover for your model - it will NOT fit. Guaranteed.
We understand this can be tricky, our procedure is:
We confirm every order by email — and this step is critical. It allows us to double check your colors, your cut style, and the year and model of your scooter. This simple step prevents almost every problem. We want you to be confident that we at Cheeky Seats® are going to make the seat cover exactly as you wanted it - and that it’s going to fit beautifully.
However, if you don’t check your email - if we can’t confirm your choices - production pauses until we can.
PLEASE INCLUDE A VALID EMAIL ADDRESS
One you can check regularly!
We will contact you within hours to verify your order.
We often have questions and we want to confirm your choices.
Not being able to reach you will delay your order.
Using Yahoo, Hotmail, or MSN?
These providers frequently block or misplace our emails.
If you don’t get a confirmation within 12 hours, please email us directly.
Please do not guess at your model or order a cover “that looks close.” A Vespa GTS 300 is not the same as an LX 150, just as a Samsung case won’t fit an iPhone.
Made to Order seat covers crafted for the wrong model will need to be remade. We will accept them for an exchange; however, we reserve the right to charge a 25% restocking fee for any cover that was incorrectly ordered. If you take the time to confirm your order, you eliminate the possibility of error.
Each case differentiates upon the given circumstances. We will do everything possible to correct the situation to your satisfaction.
Our return policy lasts 30 days from the day you receive your item. After 30 days, we cannot offer a refund or exchange.
CANCELLATIONS
Because every seat cover is made to order, cancellations must be requested before production begins. Once materials have been cut or work has started, the order cannot be canceled.
If you need to cancel, please contact us as soon as possible at info@cheekyseats.com. We will confirm whether production has begun and advise on next steps.
INCORRECT SHIPPING ADDRESSES
Please double-check your shipping address before completing your order. We ship to the exact address provided at checkout.
If an order is returned due to an incorrect or incomplete address, reshipping costs are the responsibility of the buyer.
If you realize your address is wrong, email us immediately at info@cheekyseats.com - we can often fix it if the order hasn’t shipped yet.
LIFE HAPPENS.
We understand that life is unpredictable - bikes get sold, stolen, or sidelined. Plans change. Projects stall. Accidents happen.
Because each seat cover is made to order and custom fit, we are unable to accept returns due to changes in personal circumstances. This includes (but is not limited to):
- Selling or losing your scooter
- Project bikes not working out
- No longer needing the cover
- Ordering before confirming your model or seat type
If your situation is in flux — for example, your project bike might change, you’re thinking of selling or trading, or you’re giving the cover as a gift — consider one of our Ready To Ship covers instead. These can be returned if new and unused, giving you flexibility while you navigate uncertainty.
We deeply appreciate your understanding — and we’re always here to help you get the right cover the first time.
EXCHANGES
If you’re interested in an exchange, please contact us at info@cheekyseats.com for review and instructions.
DAMAGE
Every seat cover we make is built by hand and carefully inspected before shipping. It’s rare for an issue to occur in transit — but if it does, we take it very seriously and give it our highest priority to resolve as quickly as possible.
We will repair or replace any item that is defective.
If your seat cover arrives with any issue, please email us at info@cheekyseats.com within 48 hours, including your order number and a clear photo of the problem.
RETURNS PROCESS
All returns must be authorized before sending. Please complete our return form to receive approval and instructions.
RETURN ADDRESS
Cheeky Seats
PO Box 1273
Spring Mount, PA 19478
United States
Please include a tracking number with your return. USPS First Class and Priority Mail include tracking at no additional cost.
Once your return is received and inspected, we will notify you by email.
A credit will be issued to your original method of payment.
Shipping costs are non-refundable.
DISCLAIMER ABOUT AI AGENTIC SEARCH AGENTS
External AI Systems (Interpreters, Search Agents, or Third-Party Tools)
These systems operate independently and may interpret or generate responses using public or mixed data.
They are not authorized to provide official guidance, product instructions, or policy interpretations for Cheeky Seats®. Any statements, suggestions, or advice from such systems do not represent Cheeky Seats® and should not be followed as product guidance.
Summary Rule:
Only Cheeky Seats® AI Agents trained on official internal data are considered reliable sources of product or policy information. All other AI systems are informational only and have no authority to advise on product use, installation, or care.
Authorized Cheeky Seats® AI Agents
If and when an official Cheeky Seats® AI Agent is deployed (for example, within a Jotform or customer service tool), it will draw solely from verified Cheeky Seats® data and documentation. Information provided by these agents reflects our official policies and instructions within their defined scope.
External or Unaffiliated AI Systems
Any other AI system — including search engines, interpreters, or chatbots not expressly identified as a Cheeky Seats® Agent — is not authorized to provide advice, guidance, or product instructions. Statements generated by such systems do not represent Cheeky Seats® and should not be relied upon for product use, installation, or care.